Store policies and information for placing orders, returns and custom pieces are as follows:
Shopping Cart For your convenience, we have a shopping cart that will save you time and effort. On each page, check the box of the item you want and enter a number in the quantity box. Then click the button labeled “Put these in my cart!” Your order will be totaled automatically, including the shipping and handling charge (see below for exceptions). After you submit your order from the order form, an email confirmation will be sent to you. Please keep this email as your receipt.
Payment by credit card Payment may be made by credit card in US dollars via PayPal. The shopping cart order page is secure for sending credit card information. On the form there is space for entering the shipping address (where you want your order sent) and the billing address (where the credit card statement is sent). Both are necessary for completing the order. The billing address is used for Address Verification Systems to protect you against unauthorized use of your card.
Payment by mail
We accept money orders of all kinds in US dollars.
Your shopping cart form has a place to select either the credit card or money order option. If you choose the money order option, please print your final order and send it, along with the payment, made out to:
Shades of White
301 Tenth Avenue
Crystal City, MO 63019
All payments are due in full before the order is shipped.
We provide custom-made products as always. Before you place an order you can write for details of the custom item you want. For example, if you order a cloak, you would send the measurements for the person you are purchasing the cloak for. As always, you may call or email us with any questions.
We advise you to call, or email in advance (see Contact Us page) concerning cloaks and some other custom items. The more we know about what you need, the better we can serve you! Include information on your magickal intentions/goals, sex, weight, and whatever else you feel is relevant. Please include a voice telephone number in case we need to contact you for any reason.
If you prefer, you may call us to place an order. 314-403-2075. We will send you a money request through PayPal so please have your email address ready.
Availability of Products
We try to have everything available when you place your order. However, occasionally an item may be temporarily out of stock. Please always include a valid email address or phone number so we can advise you of any delays. If you have questions about the status of your order, please contact us.
We will ship your order within one weeks of receiving the order. This may mean that you will see the charge to your credit card before receiving your order. This is unavoidable since we cannot begin making the products for your order until payment is received. We make and ship orders in the order in which we receive them.
All United States orders are shipped USPS mail. Other options are available on request. We do not fill international orders except for Canada at this time.
Rates for shipping and handling
Shipping charges are determined by the total of the order’s weight. Fees are determined by the shipper. We use either USPS or UPS, whichever is best. Items shipped via USPS are sent with a delivery confirmation number. Insurance for expensive items can be purchased for an additional charge. Include a note on your order form if you wish to purchase shipping insurance.
*Orders including a number of heavy items may require additional shipping charges.
Many of our products are custom made and cannot be sold to another customer. Such items cannot be returned. These include all cloaks, autographed books, foam figurines, close-out sales or similar items.
No refunds will be sent for unauthorized returns.
Please make your selections carefully and contact us with any questions you may have. You must notify us of a problem within 14 days of receiving the order, and we will review return requests on a case by case basis. Returned items must be in sale-able condition or no refund will be sent. When a return is authorized by us, you will be given a Return Authorization Number to include with the package. Upon receipt and approval of the returned item(s), you will be sent a refund check for the cost of the item minus shipping charges.
Occasionally, a package is damaged in transit. We will replace items that arrive in a damaged condition, if available. To receive credit for such a package, you must report it to the shipping provider that delivered it so that they can inspect the damage and verify it in writing. You will need to send the package in its entirety (including all packing materials and box) to receive a replacement. We are not responsible for items lost in the mail. You may request and pay for insurance for the shipment if you wish.
Attention parents: Since our sales are made online and credit card authorization is electronic, we have no way of knowing the age of the purchaser. We will not take back merchandise that has been purchased by a child without the approval of his parents.