Ordering and Shipping Information

Shopping Cart
Payment by Credit Card
Payment by Mail
Custom-made Products
Availability of Products
Delivery Time
Shipping Methods
Rates for Shipping and Handling
Return Policy

Shopping Cart For your convenience, we have a shopping cart that will save you time and effort. On each page, check the box of the item you want and enter a number in the quantity box. Then click the button labeled "Put these in my cart!" Your order will be totaled automatically, including the shipping and handling charge (see below for exceptions). After you submit your order from the order form, an email confirmation will be sent to you. Please keep this email as your receipt.

Payment by credit card Payment may be made by credit card in US dollars. We accept Visa and MasterCard. The shopping cart order page is secure for sending credit card information. On the form there is space for entering the shipping address (where you want your order sent) and the billing address (where the credit card statement is sent). Both are necessary for completing the order. The billing address is used for Address Verification Systems to protect you against unauthorized use of your card.

Payment by mail
We accept money orders of all kinds in US dollars.
Your shopping cart form has a place to select either the credit card or money order option. If you choose the money order option, please print your final order and send it, along with the payment, made out to:

Shades of White
301 Tenth Avenue
Crystal City, MO 63019

All payments are due in full before the order is shipped.

Custom-made Products
We provide custom-made products as always. The shipping form you see on your screen when you order has an information box in which you can write the details of the custom item you want. For example, if you order a gris-gris bag, you would enter the purpose for which you are purchasing the gris-gris bag. The custom spell kit page has its own box for explaining your request, and as always, you may call or email us.

We advise you to call, fax, or email in advance (see Contact page) concerning spell kits and some other custom items. The more we know about what you need, the better we can serve you! Include information on your magickal intentions/goals, sex, date of birth, and whatever else you feel is relevant. Please include a voice telephone number in case we need to contact you for any reason.

If you prefer, you may call us to place an order.
314-740-0361.

Availability of Products
We try to have everything available when you place your order. However, occasionally an item may be temporarily out of stock. On large orders, we will back-order the unavailable item and send you a partial shipment. On small orders or orders of only the unavailable item, we will give you an approximate date we expect to have the item. Please always include a valid email address or phone number so we can advise you of any delays. If you have questions about the status of your order, please contact us.
 
Delivery Time

We will ship your order within two weeks of receiving payment. This may mean that you will see the charge to your credit card before receiving your order. This is unavoidable since we cannot begin making the products for your order until payment is received. We try to make and ship orders in the order in which we receive them.

Shipping Methods
All United States orders are shipped USPS mail. Other options are available on request. We do not fill international orders at this time.

Rates for shipping and handling
Shipping charges are determined by the total of the order's cost. Fees are determined by the shipper. We use either USPS or UPS, whichever is best. Items shipped via USPS are sent with a delivery confirmation number. Insurance for expensive items can be purchased for an additional charge. Include a note on your order form if you wish to purchase shipping insurance.

*Orders including a number of heavy items may require additional shipping charges.

Return Policy
Many of our products are custom made and cannot be sold to another customer. Such items cannot be returned. These include all cloaks, autographed books, foam figurines, close-out sales or similar items. No refunds will be sent for unauthorized returns. Please make your selections carefully and contact us with any questions you may have. You must notify us of a problem within 14 days of receiving the order, and we will review return requests on a case by case basis. Returned items must be in saleable condition or no refund will be sent. When a return is authorized by us, you will be given a Return Authorization Number to include with the package. Upon receipt and approval of the returned item(s), you will be sent a refund check for the cost of the item minus shipping charges and a 20% restocking fee.

Occasionally, a package is damaged in transit. We will replace items that arrive in a damaged condition. To receive credit for such a package, you must report it to the shipping provider that delivered it so that they can inspect the damage and verify it in writing. You will need to send the package in its entirety (including all packing materials and box) to receive a replacement. We are not responsible for items lost in the mail. You may request and pay for insurance for the shipment if you wish.

Attention parents: Since our sales are made online and credit card authorization is electronic, we have no way of knowing the age of the purchaser. We will not take back merchandise that has been purchased by a child without the approval of his parents.


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Visa, MasterCard, PayPal and Money Orders accepted. Information on ordering, shipping and returns


Prices are subject to change without notice.

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Shades of White/
Magickware
301 Tenth Avenue
Crystal City, MO 63019

Magickware is the sister site to Branwen's Cauldron ,
providing the pagan community with resources and opportunities for discovering and sharing knowledge about Wicca, witchcraft, spellcraft, shamanism, and any of the pagan religions and magickal traditions. Please join us as we seek the Mysteries. Due to the untimely death of Branwen in early 2006, the web site has moved to a new home. Please bear with us as we deal with this move.

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